What You Can Contact Us About
We welcome corrections to licence, market, payment or withdrawal information, requests to review outdated pages, questions about how comparisons are produced, accessibility feedback and enquiries about commercial disclosures. Include the page title and URL, describe the issue clearly and link to publicly available evidence so we can act on it quickly.
How to Get in Touch
No monitored contact email or working form was included in the site configuration. The website owner should add a verified contact address or a functioning form before launch. Until that channel is configured, this page should not be treated as a live messaging service.
Bookmaker Account and Payment Problems
We cannot access bookmaker accounts, settle bets, approve withdrawals, change verification status or reverse deposits. If a payout is delayed or a bet has settled unexpectedly, contact the bookmaker through its official support channels. Ask for the bet or transaction reference, the applicable rule, the stated processing window and the operator's complaints procedure. Keep personal and payment data inside the operator's secure account area.
Complaints and Escalation
For a dispute with a bookmaker, follow its published complaints process first and use any alternative dispute resolution route it names. Offshore operators may offer different escalation paths from UK-licensed firms, so check the terms before depositing. The UK Gambling Commission provides general guidance on complaints but does not handle individual transactions with operators it does not license.
Privacy and Safeguarding
Never send card numbers, passwords, passport or driving-licence scans, proof of address or other sensitive documents to a comparison website. If your message concerns personal data, say so and describe the page or interaction involved without attaching unnecessary records.
